Cancellations
- Orders can be canceled any time before they ship
- A 3% fee will be deducted from the refund to cover non-refundable payment processing fees
- This fee applies to cancellations only (not returns)
14 Day Returns
- Returns are accepted within 14 days of delivery
- Items must be returned in original packaging with all components in “like new” condition
- Return shipping is the customer’s responsibility
- A 10% restocking fee will be deducted from the refund
- All returns are inspected upon receipt
Refunds
- For cancellations, refunds are issued minus the 3% fee above
- For returns, refunds are issued based on the condition of the items and minus applicable fees outlined above
- If items are damaged or missing components, the cost will be deducted from the refund
- Any damage during return shipping is the customer’s responsibility
HOW TO REQUEST A CANCELLATION OR RETURN
- Email info@dialedmotion.com